• eazy.dstv.com: Solutions to ALL DSTV Error Code Problem (E16, E19, E30, & E32 etc)

    Last updated on June 21st, 2018

    DSTV error code problems often has a constant green and red light on your decoder. This post will show you some quick methods to clear dstv error codes online or via sms and reset dstv decoder after payment.

    -
      Below are some of the common dstv error code that are likely to interrupt your viewing at anytime;

      – E16 The Smartcard is not enabled for this channel. It may be that your account has been suspended. Please contact the MultiChoice Call Centre for assistance.

      – E19 Your account has been suspended. Please contact the MultiChoice Call Centre for assistance.

      – E30 Checking the subscription status… If this message still appears after 2 minutes, please contact the MultiChoice Call Centre for assistance.


      – E32 The Smartcard is not enabled for this channel. It may be that your account has been suspended. Please contact the MultiChoice Call Centre for assistance.

      How to Clear ALL DSTV Error Code Online

      You can simply clear an error code by visiting the DSTV self service website on eazy.dstv.com and register an account.

      – Then go to “Fix Error Codes”
      – Select your Smartcard Number
      – Select the error code on your screen
      – Click on “Fix Error”

      Your viewing will automatically be restored in seconds. 


      Other Method;

      DSTV SMS Reset Code

      You can also clear dstv error codes via SMS by sending RESET (Smartcard number) to 30333.

      Check Subscription Due date of your Account balance

      Type: Due (smart card number) to 30333. e.g due 4251678290 to 30333. you will receive a reply like this. Hi (your name) the amount of balance is due on (date of due).

      Also Read  Solution to GoTV Decoder Showing Red, Yellow/Orange or Green Light
      Error Code
      Cause
      Solution
      E04: Please insert smartcard

      The smart card has inserted wrongly or the card my be experiencing partial contact
      Insert the smartcard.
      Clean the gold chipped portion of the smartcard with a soft and dry cloth then re-insert. If the problem still persists, contact your local engineer or visit any DSTV office nearby.
      E18, E05: Unknown Card

      An incorrect card has been inserted;
      The decoder  may be experiencing a reading error
      Clean the gold chipped portion of the smartcard with a soft and dry cloth then re-insert.
      Reboot the decoder
      E07: Checking Smartcard
      This decoder is checking your smartcard
      If this process delays for more than 120 seconds, remove the smartcard then re-insert it again.
      Reboot the decoder, and wait for about 5 minutes. If the same error message still comes up, contact your local engineer or visit any DSTV office nearby.  
      E08: CA Module Failure
      The control access module is faulty
      Contact your local engineer or visit any DSTV office nearby
      E14: Service is currently Scrambled
      Transmission is temporarily suspended.
      Check other channels and check back again
      Reboot your decoder
      If the same error message still comes up, contact your local engineer or visit any DSTV office nearby.
      E37;
      If this error appears on all channels, your may have programmed your decoder to an incorrect bouquet selection.
      Using your remote control, Go to “Dstv Bouquet” and selected the appropriate bouquet option.
      E30, E19, E16; Service is currently scrambled
      E32
      E34, E35
      Transmission is temporarily suspended.
      Your smartcard is not switch on or activated
      Service is currently scrambled | Temporary Failure in receiving transmission.
      Your service subscription has expired, if you recently re-subscribed and you are still getting this message;
      This is how you can sloveE16 & E30 error online. Go to www.dstv.com and click self-service, then located “Clear Code Error” to fix this issue.
      Check other channels and check back again
      Reboot your decoder
      E17; Service is currently Scrambled
      Transmission has been scrambled
      Reboot your decoder.
      If the problem still persists, visit any DSTV office nearby.
      E37; Service XX is reserved for future use.
      There no service running on the selected channel number.
      You may have entered an incorrect channel number.
      E38; Service is not currently running.
      The service is not running
      Check your DSTV guide for the running hours of the service.
      Reboot your decoder, if the error appears frequently.
      E39; locating service
      The decoder is trying to locate the service.
      The decoder will require a couple of seconds to located service.
      E42; Parental Control Lock
      The service/event has been blocked by parental control.
      You will need to enter you PIN to continue viewing. If you’ve forgotten your PIN, contact customer care.
      E45; Service not authorized
      The satellite dish is not receiving signal due to bad weather or location
      Consider checking your installation

      Hope these troubleshooting options were helpful? If you have any other issues, Kindly leave your comments below.

      Thank you for reading. Your comments and suggestions will be greatly appreciated.

      Kindly share this information with friends if you think it was helpful.

      If you need latest information on content such as this, I suggest you subscribe to Bukas Blog via email using the subscription forms below and LIKE my Facebook page.


      Leave a Reply