Troubleshoot Your DSTV Decoder by Understanding These Error Codes


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Any time viewing is suspending or interrupted on your cable network they is always an error code which will be displayed on your television. Most people just start seeking solution here and there without even bothering to understand the error code displayed on the screen.


Do you know that for every problem you experience with your decoder, there is always an error code that will be displayed on the screen? And No, Those codes aren’t there for fancy they have a meaning, cause and a solution to the problem

So today, I’m going to show your how your can troubleshoot your DSTV decoder’s problems by understanding the error messages that are being displayed on your screen.

Error Code
Cause
Solution
E04: Please insert smartcard
The smart card has inserted wrongly or the card my be experiencing partial contact
Insert the smartcard.

Clean the gold chipped portion of the smartcard with a soft and dry cloth then re-insert. If the problem still persists, contact your local engineer or visit any DSTV office nearby.
E18, E05: Unknown Card
An incorrect card has been inserted;
The decoder  may be experiencing a reading error
Clean the gold chipped portion of the smartcard with a soft and dry cloth then re-insert.

Reboot the decoder
E07: Checking Smartcard
This decoder is checking your smartcard
If this process delays for more than 120 seconds, remove the smartcard then re-insert it again.

Reboot the decoder, and wait for about 5 minutes. If the same error message still comes up, contact your local engineer or visit any DSTV office nearby.  
E08: CA Module Failure
The control access module is faulty
Contact your local engineer or visit any DSTV office nearby
E14: Service is currently Scrambled
Transmission is temporarily suspended.
Check other channels and check back again

Reboot your decoder

If the same error message still comes up, contact your local engineer or visit any DSTV office nearby.
E37;
If this error appears on all channels, your may have programmed your decoder to an incorrect bouquet selection.
Using your remote control, Go to “Dstv Bouquet” and selected the appropriate bouquet option.
E30, E19, E16; Service is currently scrambled

E32





E34, E35
Transmission is temporarily suspended.


Your smartcard is not switch on or activated



Service is currently scrambled | Temporary Failure in receiving transmission.
Your service subscription has expired, if you recently re-subscribed and you are still getting this message;

This is how you can sloveE16 & E30 error online. Go to www.dstv.com and click self-service, then located “Clear Code Error” to fix this issue.

Check other channels and check back again

Reboot your decoder


E17; Service is currently Scrambled
Transmission has been scrambled
Reboot your decoder.

If the problem still persists, visit any DSTV office nearby.

E37; Service XX is reserved for future use.
There no service running on the selected channel number.
You may have entered an incorrect channel number.
E38; Service is not currently running.
The service is not running
Check your DSTV guide for the running hours of the service.

Reboot your decoder, if the error appears frequently.

E39; locating service
The decoder is trying to locate the service.
The decoder will require a couple of seconds to located service.
E42; Parental Control Lock
The service/event has been blocked by parental control.
You will need to enter you PIN to continue viewing. If you’ve forgotten your PIN, contact customer care.
E45; Service not authorized
The satellite dish is not receiving signal due to bad weather or location
Consider checking your installation

Hope these troubleshooting options were helpful? If you have any other issues, Kindly leave your comments below.


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