Solution to Npower Payment Processing Issues (on Hold, BVN not Exist, unmatched BVN etc)



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Below are a list of N Power payment status issues which volunteers may experience while attempting to participate and how affected volunteers can resolve them.



N Power - Payment on Hold

Volunteers who were absent from their place of posting when visit were made have their payments on hold. The affected volunteer should beyond reasonable doubt proven the reason for their absence.


N Power - Absent

The volunteers who missed the physical verification procedure. They are to provide the following evidence;
- Proof of Age certificate between 18 -35 (35 as at 2016)
- Proof of NYSC certificate
- Proof of degree certificate from a recognized tertiary institution.
- Posting letter
(Affidavies sworn after March 2017 are not eligible).
- NCE holders should provide their NCE certificates.

N- Power - Disqualified

These are volunteers who were disqualified from N-power because they didn’t not meet the necessary criteria (Age, Employment etc) or their documents were inconsistent. They are to provide the following evidence;
- Proof of Age certificate between 18 -35 (35 as at 2016)
- Proof of NYSC certificate
- Proof of degree certificate/ statement of result from a recognized tertiary institution.
- Posting letter
(Affidavies sworn after March 2017 are not eligible).
- NCE holders should provide their NCE certificates.


Account Non-NUBAN

Volunteers who have issues with the account number provided to N-power need to go to their bank and rectify their issues and revert with a BVN slip.


N Power - Account with unmatched BVN

Volunteers who have BVN on their profile, which is not link to the account number provided, should report to their bank and link the BVN with the provided account number or provide an account number that is linked with the BVN.



N Power - Name Unmatched

Volunteers whose name on their NPVN portal is not the same as the name on their BVN slip should revert with a BVN slip.

N Power - BVN not Exist


Volunteers whose remark read “ BVN does not exist” provided a wrong / nonexisting BVN on their NPVN profile. Such volunteers are requested to get to their banks to get a BVN slip and revert back to us.


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